The challenge
Before OneTrust, Lonza collected all of the data they needed, but like many global organizations, that data lived in multiple places, making meaningful analysis unnecessarily difficult and labor intensive. Will stated, “Excel spreadsheets are great for certain projects, but for managing a compliance program and for running investigations – it just wasn’t the solution.” When scientific precision is literally your bread-and-butter product, good enough isn’t good enough. Reflecting on their manual process, Will said “I was able to pull reports. I have all of these numbers and sites in many locations; I was able to comb everything, but it wasn’t meaningful.”
Their operation was functional, but when held up to real world testing with their global workforce, it fell flat. “When we were looking back at the historical data, we looked at the type and number of cases that were coming in, and we realized that we were just not reaching folks.”
Finding a solution with OneTrust
Because of their values regarding rigorous testing and scientific innovation, Lonza decided to implement the Helpline and Case Management tool. As soon as they adopted their new applications, Lonza saw an immediate transformation. “It was really a force multiplier,” Will said. “I can make two clicks and have everything there. There’s a lot of excitement behind it. It was one of the things that I remember walking into my manager’s office and being like, ‘This is a game changer for us.’”
No longer forced to draw manual reports from multiple sources, their productivity skyrocketed: “The [Helpline and Case Management] tool has been an absolute force multiplier and just has really made the work of one person, seem like the work of 50 people.” Will noticed a marked change in their workflow and credits the tool’s centralized data and analytics with creating change at Lonza. “That’s where the [OneTrust] solution came in and gave us a one-stop-shop to gather all of the information – not just in a digestible format, but something that can be utilized to speak to executives and the board, really helping to drive our programs so that we’re using information in real time to make a change in the organization.”
The outcome
After Lonza adopted the Helpline and Case Management tool, they were able to immediately achieve more. OneTrust helped them:
Consolidate and enrich data with live data, built-in reports, and analytics
Trigger new data-drive campaigns and exceed the number of reports from previous two years within three months
Increase engagement and transparency with employees, logging in with a single solution
I have a tool that I can go into right now and with a few clicks, have everything I need to see right there,” Will said. With employee engagement on the rise and board reporting experiencing game-changing innovation, Lonza is happy with their partnership with OneTrust. “It’s truly a partnership,” Will said. “There’s a lot of engagement. It’s collaborative development that you don’t have frankly with a lot of third parties – where you’re actually engaging back and forth.”
