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From risk to return: How to measure the ROI of your risk management program

Risk professionals need to protect both their organization’s data and the bottom line. Learn how to translate risk management into financial impact 

Katrina Dalao
Sr. Content Marketing Specialist, CIPM, CIPP/E
June 27, 2024

Gass window façade of an office building

When organizations consider new initiatives, one question always arises: What’s the return on investment (ROI)? This question is equally important for risk management programs, especially in a landscape filled with diverse and evolving risks. 

According to a recent IBM report, every data breach costs organizations an average of $4.45 million, marking a 15% increase over the last three years. With so much at stake, organizations can’t afford to ignore these potential risks and threats. Getting organizational buy-in, however, requires communicating the critical role that risk management plays within the broader business. 

Chief Risk Officers (CROs) and other risk professionals face the challenge of safeguarding their organization, while preventing negative impact and protecting the bottom line.

Measuring the ROI of your risk management program helps translate risk into financial impact, underscoring the value an effective risk management program can bring to your organization.

 

What is ROI in risk management?

The ROI of a risk management program refers to the measurable value gained from implementing processes that identify, assess, and mitigate potential risks within an organization. 

This encompasses both quantifiable aspects, such as direct financial savings from reduced operational disruptions and lower insurance premiums; and qualitative benefits, like enhanced organizational reputation, improved decision-making capabilities, and increased employee productivity. 

“When considering ROI, it’s really about resourcing and prioritization. Implementing a common and objective risk scoring scale across the business enables risk management teams to better assess and allocate resources,” says Aaron Peiken, Senior Solutions Engineer at OneTrust.

“It’s not enough to describe a potential risk’s financial impact as high, medium, or low,” Peiken continued. You need to go a step further and provide context. For example, what’s the actual impact when a system goes down? Define it in terms of business days, resources allocated to fixing the issue, potential revenue lost, etc. These details help standardize the risk register for improved resourcing and prioritization.”

 

Think of your program’s ROI as a balance between risk and reward. Every aspect of risk management requires a cost-benefit analysis to decide how resources should be allocated to best protect the organization. 

 

1. Define measurable objectives for your risk management program

Before diving into ROI measurement, establish clear objectives for your risk management program. What specific objectives or results will you measure? 

Align these objectives with the organization's strategic goals. For example, reducing incident frequency, minimizing financial losses, enhancing regulatory compliance, or improving organizational resilience. Establishing objectives early on provides a clear measure for assessing the program’s effectiveness and value.

Most organizations are willing to accept some level of risk to achieve their goals. Sit down with the executive team and board members to establish an acceptable risk threshold and risk appetite. This ensures everyone is aligned and provides clear direction for building an effective risk management program. 

 

2. Identify relevant KPIs to assess the effectiveness 

Key Performance Indicators (KPIs) are essential for measuring performance against goals. Common KPIs for risk management programs include:

  • Cost of risk: Insurance premiums, deductibles, etc.

  • Incident response and reduction: Frequency and severity of incidents

  • Compliance costs: Expenses associated with meeting regulatory requirements

  • Impact on shareholder value: Changes in stock price, market perception

  • Time savings and efficiency improvements: Reduced time spent on managing risks

By selecting relevant and measurable KPIs, risk professionals can track program effectiveness and make data-driven decisions to improve performance.

“Risk management teams are often small but mighty. To get a full picture of the enterprise and its exposure, look for solutions that can help automatically flag risks,” shares Peiken. 

For instance, standardizing front-line questions for new vendors or systems can reduce the time spent manually identifying risks. An automated solution can collect responses from across the organization and translate them into consistent risk metrics in a centralized location.

Connect data across your organization business with context and gain real-time visibility into your risk posture with OneTrust Technology Risk and Compliance

 

Start early and start small. Use the available information to find areas where risks can be integrated from a strategic perspective. As your program matures, build reports that demonstrate its impact and transform your program into a strategic business driver.

 

3. Establish a system for collecting and analyzing data 

Accurately measuring ROI requires robust data collection and analysis, which is often the most difficult and time-consuming part of the process. It involves gathering data from various sources, such as incident reports and employee feedback, and ensuring it’s accurate, complete, and updated.

Once collected, data should be cleaned, categorized, and analyzed to detect any patterns or trends and determine necessary steps to mitigate or manage risk. Advanced analytics like risk modeling and scenario analysis can further quantify the impact of risk management activities. 

“Most customers start with assessments to help identify risk. However, assessments sometimes fall short — they’re time-consuming, need to be sent out every quarter or year, and are limited to what respondents provide,” says Peiken. 

“We see customers moving to more holistic risk management by incorporating automated tools, like external risk rating providers, breach notification feeds, and vulnerability scanners, in addition to assessments for a more comprehensive risk profile.” 

 

4. Evaluate the financial and non-financial impact 

Specific methodologies for calculating ROI can provide a structured approach for CROs. Here are three methodologies frequently used by risk management teams:

  • Cost-benefit analysis (CBA): Compares the costs of a risk management program to the financial benefits it provides

  • Return on risk-adjusted capital (RORAC): Evaluates an organization’s profitability after adjusting for the risks it’s taken on 

  • Economic value added (EVA): Measures the value created above the required return of the company’s shareholders by deducting the cost of capital from operating profit

While financial metrics are at the forefront when it comes to ROI, it's equally important to consider the broader impact of risk management. Non-financial benefits include improved reputation, increased customer trust, enhanced employee morale, and decreased operational disruptions. A holistic evaluation of ROI helps organizations realize the full range of benefits from risk management activities.

 

Communicate the value of risk management 

Risk management is an ongoing process. Just as you need to continuously monitor the threat landscape, having regular discussions with business counterparts ensures alignment on risk management strategies. Clearly articulating the program's ROI and impact fosters understanding and support for a more robust risk management program. 

By establishing clear objectives, relevant KPIs, data analysis, and transparent communication, risk professionals can demonstrate the impact of their program initiatives. Embracing risk not only as a threat but as an opportunity for growth enables organizations to optimize operations and contribute to broader business strategies.

OneTrust Technology Risk and Compliance helps you promote a risk-based culture with expert guidance, frameworks, and audit preparation


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